Is there any way to add new STATUS named “Reopened” (Open, In Progress, Resolved, Closed, Reopened).
Of course it looks same with “Open” status but “Reopened” status is a special one which should be immediately fixed by engineer after QA failed.
And also, it can be strong identification of percentage of engineering mistake ratio.
In previous company, we have handled many “reopened” tickets in bugzilla, but cannot handle that types in backlog.
Please consider it.