We are using this as a Help Desk ( ticketing/Task system) with our Customers. We create Customer users as “Guests” and Support Analysts as Members. It works very well but we do need the following features ASAP
Internal Comments: Only visible to Members and Project Managers Not to Guests
2. Microsoft Teams Integrations: You have provided Slack integrations ( Slack has 12.5 million users compared to MS Team’s 75 million worldwide).
Above 2 issues are preventing us in rolling out Backlog to the new projects
Thanks for your quick response. I tried using a webhook with Microsoft’s Incoming Webhook for Teams but it did not work. It connects successfully but does not update if Tasks are created or updated
I still feel that you should reconsider your decision for not providing a standard MS Team integration considering the rise of Office 365 and MS teams growth in the last couple of years.
User feedback is definitely important to us for planning the future roadmap, so your views will be taken into consideration.
For the incoming webhook on Microsoft Teams, I don’t have direct experience in doing that, but from what I encountered in connecting a Backlog webhook to Discord, it doesn’t work as a direct integration/connection, it requires using Zapier to parse/format the message. So perhaps you can try this as a workaround?
I’ve forwarded your request for Microsoft Teams integration to our product team. However, I’m unable to give a promise or reveal information about our development roadmap.
This is disappointing as you are not realizing the fact that it is the largest enterprising collaboration platform ( unlike Slack which you decided to integrate ) . This might become a deal breaking or exit reason for lot of clients like us . Reason is that @Nulab no one has understood how many enterprises are using Teams effectively. This might be as you have a competing messaging application
We recognize the importance of Microsoft Teams and that it’s critical for our users to have that integration. In recent times, our Cacoo diagramming tool has added a Microsoft Teams integration.
Our team is currently working on different improvements and features to our products. Unfortunately, for Backlog’s features to come in future, we’re unable to reveal or promise a delivery timeline.
Your feedback is really important and helpful for us. Thank you.
I think it might be a possible solution. I’ve tried the Backlog webhook with Zapier, and it’s able to send JSON data over to Zapier. And Zapier should in turn be able to send messages to Microsoft Teams.
I wish I could provide a more concrete answer for you. Unfortunately, I do not have a Microsoft Teams paid plan, I’m using the free plan, and it seems that the free plan is not supported for connecting with Zapier.
My issue is that even your Webhooks does not work with Teams . Why don’t your team can fix the Webhook feature till you bring the full integration. We like all other features of backlog except limited integrations available . We are being forced by our customers to use Teams integrated application.
