Failed to add the collaborator error message

I tried to add a team I created as a collaborator to a diagram I created. It says “failed to add the collaborator”. It doesn’t give me any reason why. The users in the team are all active users.

Hi @rajsubramanian ,

I’m sorry to hear that. That shouldn’t happen, so it’s indeed strange. I’ve informed our Support team to take a look.

Hi @rajsubramanian

We’ve checked your account regarding the issue.
Can you try the following steps?

  1. Reload or refresh your Cacoo diagram in the editor.
  2. If the diagram is in a private folder, can you move it to Home or a shared folder?
  3. Add your team as collaborators via the Share button

Please let us know if this works.