I tried to add a team I created as a collaborator to a diagram I created. It says “failed to add the collaborator”. It doesn’t give me any reason why. The users in the team are all active users.
Hi @rajsubramanian ,
I’m sorry to hear that. That shouldn’t happen, so it’s indeed strange. I’ve informed our Support team to take a look.
We’ve checked your account regarding the issue.
Can you try the following steps?
- Reload or refresh your Cacoo diagram in the editor.
- If the diagram is in a private folder, can you move it to Home or a shared folder?
- Add your team as collaborators via the Share button
Please let us know if this works.