Did you know that you can connect and sync your Backlog project files (in the Files page) via a local drive on your pc?
With this, you can add, update or remove files, without needing to login to Backlog on your internet browser.
Firstly, see if your operating system is compatible:
- Win 7/8/10
- macOS (latest generation or one generation earlier)
Note: You can also use a WebDAV client to connect to your Backlog Files on other operating systems, but those OSes are not yet officially supported by Backlog.
There are two setups here, depending on your OS.
- Setup for Mac OS X
- Setup for Windows
Setup for Mac OS X
- Go to your Files page, look for this box and copy the url.
- At your Finder, click on “Go”, and “Connect to Server”.
- Paste the copied url into the “Server Address” field. You can also store it, so that it’s easier to access it again the next time.
- An authentication dialog will appear.
For name and password, you can simply enter your login email (used for Backlog) and your password. This is if you have not enabled 2FA (Two-Factor Authentication) in your Nulab account.
If you have enabled 2FA in your Nulab account, then you need a generated special password to access Files. Please refer to step 2 in the post on Force two-factor authentication for all users, it shows how to generate the password.
Note: For better security of your account and files, we recommend that 2FA is enabled for your Nulab account. Please see Enabling two-factor authentication (2FA).
Note for Premium plan users: the space administrator can enforce 2FA login, which means that all users in the space must use a generated password in order to access features like Files (opening files in browser and connecting via WebDAV), Subversion/Git, and RSS. Please refer to Force two-factor authentication for all users.
- Once you have connected successfully, a local drive (for Mac, it’s called a “Volume”) will open in your Finder. It is named after your project key; in this example, ours is named “TSOO”, and it contains a folder named Folder01.
Now you can easily add files, or delete/move/rename them in this local drive. The changes will be reflected in your Backlog project files. And vice versa.
- If you disconnect or restart your pc, you will have to reconnect again the next time to access the local drive.
However, the good thing is you can store settings in the connection, so you won’t need to re-enter your login information every time. Please note that this might not be secure if someone has physical access to your pc.
If you encounter problems, please contact us at support@backlog.com. Also, you can use Cyberduck or other WebDAV clients.
Setup for Windows
- Go to your Files page, look for this box and copy the url.
- Right-click on “Network” or “Computer”, and select “Map network drive”.
- Paste your copied URL in the “Folder” field and click the “Finish” button.
- An authentication dialog will appear.
For name and password, you can simply enter your login email (used for Backlog) and your password. This is if you have not enabled 2FA (Two-Factor Authentication) in your Nulab account.
If you have enabled 2FA in your Nulab account, then you need a generated special password to access Files. Please refer to step 2 in the post on Force two-factor authentication for all users, it shows how to generate the password.
Note: For better security of your account and files, we recommend that 2FA is enabled for your Nulab account. Please see Enabling two-factor authentication (2FA).
Note for Premium plan users: the space administrator can enforce 2FA login, which means that all users in the space must use a generated password in order to access features like Files (opening files in browser and connecting via WebDAV), Subversion/Git, and RSS. Please refer to Force two-factor authentication for all users.
- Once you have connected successfully, a folder will open. Now you can easily add files, or delete/move/rename them in this local drive. The changes will be reflected in your Backlog project files. And vice versa.
If you encounter problems, please contact us at support@backlog.com. Also, you can consider using freeware WebDAV clients like WinSCP or CarotDAV
For Windows Vista users: I cannot use share folder (WebDAV) on Windows Vista.
You need to apply an updated file provided by Microsoft.
[Microsoft Support: Description of the Software Update for Web Folders]
http://support.microsoft.com/kb/KB907306/
For Windows XP users: I cannot use share folder (WebDAV) on Windows XP (anymore).
There is a solution posted on Microsoft Support Online. Please follow the resolution instructions on “Troubleshooting Web Folders”(Article ID: 287402).
Most of the time, resolution 2 or 6 solves the problem.