I am having trouble logging in to the backlog app from my phone

“The currently logged in user does not have permission to view this space.” Whenever I try to login from my phone, this message shows up. I googled the reason and it said: This happens when:

  1. You are not a member of the Backlog Space (or organization) and do not have permission to access it.
  2. Or, you have multiple Nulab Accounts and you are logged in to another account that is not a member of the Backlog Space you are trying to access.
    But this does not make sense because I am a part of the organization I am trying to access and I made sure I logged out from all other devices.
    I would really appreciate if someone could help me solve this problem.


Thank you for reaching out to Nulab Community, apologies for the issues occurring.

Could you please clear your phone browser’s cache memory and then try to log in again? Alternatively, please try to log in via a different browser, or an Incognito mode browser from your phone.
Please note, Backlog is also available via iOS or Android phone apps, please see the links below for reference.

Please let me know if the issue still persists or if you have any other questions, we’re always happy to assist.