Billing Issues Ignored

I have been having billing issues with my Backlog service for over a week now and all attempts to solicit a remedy have been ignored. I cannot believe support is relegated to website chat boxes that disappear. Why can I not receive an email to facsilitate updating my account and restoring service?

Hi Brian,

I apologize on behalf of our team for the delayed response. We have sent you an email with more details regarding your billing inquiry on restoring service.

I don’t see any emails. I’ve checked spam folders but nothing there either. What email are you sending to?

Hi Brian,

Our team has sent multiple emails to your email on file (b****** Please search your inbox for an email from