I have been having billing issues with my Backlog service for over a week now and all attempts to solicit a remedy have been ignored. I cannot believe support is relegated to website chat boxes that disappear. Why can I not receive an email to facsilitate updating my account and restoring service?
I apologize on behalf of our team for the delayed response. We have sent you an email with more details regarding your billing inquiry on restoring service.
I don’t see any emails. I’ve checked spam folders but nothing there either. What email are you sending to?
Our team has sent multiple emails to your email on file (firstname.lastname@example.org). Please search your inbox for an email from email@example.com.