Delay in Retrieving Newly Created Issues

When I create an issue with a custom field, the API search for the issue I just created using a custom field filter may not return the issue immediately. There seems to be a delay of 1-2 seconds. To retrieve the latest issue, I need to search again after a short wait.


Thank you for your message and apologies for the issues occurring. We will forward your message to our technical team. Could you please email the account and Space details via the contact form below for us to investigate the issue further?

Hello again,

We have received an update from our technical team. Please note, as there is some time needed after a custom field is created, some delays might occur. Apologies for any inconvenience this might be causing. Please allow some time for the filter to update once an issue with a custom field is created.
Please let us know if you have any other questions, we’re always happy to assist!